Shipping
*Most solar products include free shipping only to the 48 Continental United States. If you live outside the USA, AK, PR, US Territories or other islands / countries - Please contact us via phone or email to order products and arrange for international shipping. Please note there may be restrictions on some products, and some products cannot be shipped to international destinations. (*With the exception of large 200-300watt solar panels where shipping is billable due via LTL Freight Carriers) Local pick-up is always welcome.
FREIGHT Receiving & Damage:
We use ONLY high ranking LTL Freight Carriers with fully insured shipments. We rarely have issues with damages but accidents do happen in transit. It is very important to unpack and inspect the pallet, products and/or solar panels prior to signing the freight driver's BOL - Bill of Lading / Shipping Acceptance Receipt.
If there is any damage, please write / describe as much of the damage on the BOL and take pictures. The driver MUST provide you an “Exception Number” for the damaged freight claim. If freight is not inspected and damage is discovered after you have signed the BOL, we may not be able to process an insurance claim on the shipment and a refund or replacement may not be possible.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider and your address, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are dimentional-weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound, and if applicable, the weight of the pallet for LTL (Less-Than-Truckload) Freight Shipments . Palletized shipments are density based (dimensional & weight) for all LTL Carriers. Shipping crates are subject to an additional charge not included in product pricing. All crates are custom made to order. Please contact us for pricing if your shipment needs to be crate-shipped. Minimum crating fee is $350 in addition to shipping or delivery of product.
Returns Policy
Solar Marine Supply is a wholesale distributor offering the best prices. We offer FREE Lifetime tech support with all products purchased and installed from us, so never hesitate to call or email with questions on purchasing the correct item for your application. Most of our products include free shipping and with that, you may return most new, unopened items within (3) Three Days of delivery for a refund minus the original shipping costs incurred by Solar Marine Supply shipping the item to you. Shipping is not free for us but we are able to include shipping with most items. Please call or email us and we will provide you with an RMA# and return shipping label. Buyers can pay for return shipping or if return shipping is provided, pre-paid return shipping will be deducted from the refund amount.
Returns and order cancellations of any stock items purchased online or from our warehouse location (not exchanged), returned as new in package are subject to a 4% return fee if paid with credit card.
All returns (except for solar panels / modules) are subject to a minimum of a 25% restocking fee, varying with the condition of the item returned minus original shipping costs we incurred. Items returned new and unopened within the first three calendar days of delivery may be eligible for exchange without restocking fee, contact us for more information.
You should expect to receive your refund within 14-21 business days of giving your package to the return shipper, however, in many cases you will receive a refund sooner. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), receiving and inspection time (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply call or email us for an RMA (Return Merchandise Authorization) Number. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Orders that are non-deliverable or delivery-refused will be automatically subject to a 30% restocking fee, original shipping fees incurred by Solar Marine Supply and carrier imposed return shipping fees.
All Solar Panels (Modules) including flexible, semi-rigid, roll-able and rigid glass panels are final sale - returns will not be accepted unless a module is reported to not have output within three calendar days of purchase. Warranty for solar panels are through the manufacturer but we can help facilitate the warranty claim.
Special Order Items (marked as “Special Order” on invoice or quote) are non-returnable.
Warranty
If an item made or provided by/under Solar Marine Supply and is found to be defective we will replace the item free of charge and cover shipping fees. Because we are a wholesale distributor, if a brand name item / product is found defective, the warranty will be covered through the manufacturer, as most all solar items, like charge controllers, solar panels / modules, ect, are Q.C. & tested by the manufacturer. The manufacturer will provide warranty assistance for your product. Feel free to call us as some items we will warranty for you. Prior to calling for electrical technical support on your solar system, please have a digital multi-meter that can measure DC Volts & DC Amps.
Installation Warranty
Solar Marine Supply will warranty their installation for three years. Partial & component installations will be warrantied as specified on the invoice / service receipt. Although we use premium electrical components, mechanical connections and fasteners, corrosion, acts of god, wear & tear, abuse, weather and all subjects out of our installation control will not be covered. All wiring is installed according to USGC & ABYC Standards and UL Load Calculations.
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